Would you like to join a team of engineers operating Telia Company Nordic & Baltic networks? Then this would be the perfect role for you! As an Operation Engineer you will monitor, operate, and drive automations for our networks to provide maximum performance and availability for our customers.

I am Anna-Karin Brandt, leading our Control Center team. We at Telia Control Center in Karlstad are a unique workplace that works with Incident Management of Telia Company’s services and networks and customer solutions – all over the world, 24/7. We ensure the operation for all of Telia’s customer related to all Telia products and services. We are a part of a large, driven and highly skilled division of the Telia company that detects, analyse and resolves faults in our networks. The business is up and running 24/7, 365 days a year.

IT and the Telecom industry is changing faster than ever and at Telia we have decided to take the lead in this development. In our organization, we put the customer first to deliver a world-class customer experience and support

Your next opportunity!

Right now, we are looking for Operations Engineer to strengthen our team. As B2B SPOC SE Operation Engineer you will develop and set routines, document, and act according to our Telia Company common Processes both proactive and in real time. Your contribution will be central, and you will have a great opportunity to influence the work that your team is doing.

The role requires close collaboration with other units to meet customer needs and manage external relationships, to improve customer experience and secure customer orientation.

Is this you?

  • You are independent with a strong drive. Still, you are a team player that appreciate an inclusive team environment.
  • You have a problem-solving mindset to see the big picture and takes into account broader considerations.
  • You have a passion to improve customer experience – promote and drive a customer focused environment, ensuring strong customer service.
  • You ensure business ethics and compliance with company policies.
  • As a person you take full responsibility for the success of your area and have great relationship skills.

Your leadership skills:

  • Curious doer
  • Collaborative simplifier
  • Positive leader

Your Experience:

  • Basics of AI and ML, Big Data analytics for AIOps.
  • A background in Customer, IT, Telecoms and mobile services.
  • You have university degree or vocational degree in a relevant field or similar work experience.
  • Familiarity with ITIL. Change management, Problem management, Incident management etc.
  • Great communications skills in Swedish and English.

It’s more than just a job! 

Regardless of the position you are looking for, we will give you the tools and support you need to grow both as a professional and as a person, with us. We can offer you your next big opportunity in a creative, motivating, and welcoming company where everyone can be themselves, with equal access to opportunities. We respect and value the diversity of people. In addition to an attractive and inclusive work environment, we also enable flexibility and offer a wide variety of employee benefits.

The employment is in a secure facility and Swedish citizenship is required and you will be subjected to a security check and security clearance.

You should also be able to work outside office hours. You need to have the ability to communicate in English and Swedish.

Applications, written in English, are sent through Telia Company website.

We look forward to receiving your application and to making sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. Selection will take place on an ongoing basis and this position might be filled before the application deadline. Application deadline is 2022-05-17.

For additional information, please contact Anna-Karin Brandt anna-karin.brandt@teliacompany.com

B2B SPOC SE Operation Engineer  – Telia Company

Telia Company
Televägen 3
65108, Karlstad

+46 (0)705 11 13 60


Besöks- och postadress

Sommargatan 101A
656 37 Karlstad

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